Frequently Asked Questions
Why am I seeing this page?
Due to an account related matter, your access to the internet has been temporarily disabled.

But we can help you get it enabled again in just a few easy steps. Just sign in so we can review your account records and explain what steps to take.

Is this web page safe?
This Verizon online application adheres to strict security standards to ensure customers are protected.

Also, any information you provide is encrypted and then transmitted using a secure Internet connection.

Verizon understands how important your security and privacy are and we take every measure to ensure your information is safe. The information you provide when using any of Verizon's online services is subject to the Verizon Internet and Security Policies at http://www.verizon.com/privacy.

How can I sign in?
To identify your account and sign in, you may provide one of the following:

  • Registered Users
    • Verizon username and password
    • Verizon username and secret answer
  • Registered or Unregistered Users
    • Name (first & last) and ZIP code*
    • Telephone number and ZIP code*
    • Verizon account number and ZIP code*

      *Zip Code for your service address